Refund policy
At Eleven & Co., we want you to love what you wear. Every piece is created with care, and we're committed to making sure you have a great experience with our brand.
Returns
We gladly accept eligible returns within 14 days of delivery.
To qualify for a return, items must be:
- Unworn and unwashed
- Free from stains, odor, or damage
- In their original condition with tags attached
Approved returns are eligible for Eleven & Co. Store Credit for the purchase price of the item(s). Original shipping charges are non-refundable.
To begin a return, please email us at info@elevennco.com with your order number and reason for return. We'll provide next steps and let you know whether the item needs to be returned before store credit is issued.
In some cases, Eleven & Co. may choose not to require the item to be returned. If that's the case, we'll let you know and issue your store credit.
Custom & Personalized Items
Because custom items are made specifically for you, all personalized products, including apparel with custom names or numbers, are final sale.
If your custom item arrives damaged, defective, or incorrect due to our error, please contact us within 7 days of delivery, and we'll make it right.
Damaged or Incorrect Orders
If your order arrives damaged or you've received the wrong item, please email us within 7 days of delivery with your order number and clear photos of the issue. We'll work quickly to replace the item at no additional cost.
Store Credit
Store credit is issued electronically and never expires. It may be used toward any future purchase at Eleven & Co.
Questions?
We're always happy to help.
Please contact us at info@elevennco.com, and we'll get back to you as soon as possible.